OKLAHOMA CITY (OBV) — Arvest Bank has begun testing a bilingual branch model that it plans to scale across its footprint, starting with locations in northwest Arkansas, southwest Oklahoma, and the Kansas City region.
The initiative designates select branches to operate with bilingual staffing and Spanish-language resources available across core banking services, rather than relying solely on translated materials or centralized support teams.
One of the first Oklahoma locations selected is Lawton.
Arvest said the model is intended to reduce friction for customers conducting everyday banking, including account management, lending, and financial education.
“At Arvest, we are dedicated to fostering a culture of belonging where everyone feels seen, heard and understood,” said Cinthya Allen, Arvest Chief Engagement Officer. “Our bilingual branch initiative is an extension of that commitment. When we remove language barriers, we are able to help customers navigate their financial journey with confidence and ease.”
